Payment options

METHODS OF PAYMENT

Accounts are due for settlement at the end of the consultation, the discharge of your pet or upon collection of drugs and/or diets. You may settle your accounts using cash, certain credit/debit cards or cheque with a valid cheque guarantee card up to the value on the card.

SETTLEMENT TERMS

Payment is due at the time of treatment or discharge unless alternative arrangements have been agreed in advance, but should an account not be settled within 14 days, then a reminder will be sent with an additional late payment fee in respect of administrational costs incurred. Should it be necessary for further reminders to be sent, further charges will be incurred. After due notice to you the client, overdue accounts will be referred to our Debt Collection Agency and further charges will be levied in respect of costs incurred in collecting the debt, such as production of reports, correspondence, court fees, attendance at court, phone calls etc. Any cheque returned by our bank as unpaid, any credit card not honoured and any cash tendered that is found to be counterfeit will result in the account being restored to the original sum with further charges added in respect of bank charges and administrative costs together with interest on the principal sum.

INABILITY TO PAY

If, for any reason, you are unable to settle your account as specified, we ask you to discuss the matter as soon as possible and before treatment takes place with a member of staff. Please note that installments or part payments of any account may ONLY be sanctioned with the express permission of a senior manager.